phtaya11 Privacy Policy

1.1 phtaya11 ("we," "us," "our," "the Platform") operates the online gaming platform accessible at phtaya11.org. For the purposes of this Privacy Policy, phtaya11 is the data controller responsible for the personal data you provide when using our services.

1.2 If you have any questions about how phtaya11 handles your personal data, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this policy.

2.1 Registration Data. When you create a phtaya11 account, we collect your full legal name, date of birth, gender, email address, mobile number, and residential address. This information is required to verify your identity and comply with KYC (Know Your Customer) obligations.

2.2 Identity Verification Documents. To process withdrawals and comply with anti-money laundering (AML) regulations, phtaya11 may request copies of government-issued identification such as a Philippine passport, PhilSys National ID, SSS ID, UMID, or driver's license.

2.3 Financial Data. We collect information about your deposits and withdrawals, including GCash account numbers, PayMaya account details, BPI, BDO, or Metrobank account information, and transaction histories. We do not store full card numbers or banking credentials on our servers.

2.4 Gaming Activity Data. phtaya11 records your game history, bet amounts, win/loss records, session durations, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical Data. We automatically collect IP addresses, device identifiers, browser type and version, operating system, referring URLs, and pages visited on phtaya11. This data helps us maintain platform security and improve user experience.

2.6 Communications Data. If you contact phtaya11 customer support via live chat, email, or any other channel, we retain records of those communications for quality assurance and dispute resolution purposes.

2.7 Responsible Gaming Data. If you use phtaya11's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — we record these preferences and apply them to your account.

phtaya11 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions;
• Automatically — through cookies, web beacons, and server logs when you browse or use the phtaya11 platform;
• From third parties — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud prevention services, and game providers who share data with us as part of their service delivery;
• From public sources — such as publicly available government databases used for identity verification or fraud screening.

phtaya11 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your phtaya11 account, including processing deposits, withdrawals, and bonus credits;
• Identity Verification (KYC): To verify your identity and age (21+) as required by applicable gaming regulations and AML obligations;
• Service Delivery: To provide access to games, live dealer tables, sports betting, and all other features of the phtaya11 platform;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Legal Compliance: To comply with the Data Privacy Act of 2012, PAGCOR regulations, AML laws, and other applicable Philippine legislation;
• Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools where necessary to protect vulnerable players;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time;
• Platform Improvement: To analyze usage patterns and improve the phtaya11 user experience, game offerings, and technical performance.

5.1 phtaya11 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and phtaya11 (i.e., to provide the gaming services you have registered for);
• Legal Obligation: Processing is required to comply with applicable laws, including KYC, AML, and PAGCOR regulatory requirements;
• Legitimate Interests: Processing is necessary for phtaya11's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

6.1 phtaya11 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process your financial transactions;
• Game Providers: Licensed third-party game studios and live dealer operators who supply games on the phtaya11 platform;
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements;
• Fraud Prevention Services: Providers of fraud detection and cybersecurity tools that help protect the phtaya11 platform and its users;
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law;
• Professional Advisors: Legal counsel, auditors, and compliance consultants bound by confidentiality obligations;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7.1 phtaya11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and account security;
• Analytics Cookies: Used to understand how players interact with phtaya11, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized;
• Preference Cookies: Store your language, display, and notification preferences so you don't have to reset them on each visit;
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your consent.

7.2 You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of phtaya11.

8.1 phtaya11 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data is retained for a minimum of five (5) years after account closure, as required by AML regulations;
• Transaction records are retained for a minimum of five (5) years in compliance with financial record-keeping requirements;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until you withdraw consent, plus one (1) year thereafter for compliance documentation.

8.2 When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, phtaya11 will securely delete or anonymize it.

9.1 phtaya11 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and phtaya11 servers;
• Encrypted storage of sensitive data including passwords (hashed) and financial information;
• Access controls limiting data access to authorized personnel on a need-to-know basis;
• Regular security audits and penetration testing;
• Two-factor authentication (2FA) available for all player accounts.

9.2 While phtaya11 takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, phtaya11 will notify affected users and the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act.

10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phtaya11:

• Right to be Informed: You have the right to know what personal data phtaya11 collects and how it is used — which is the purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data phtaya11 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe phtaya11 has violated your data privacy rights.

10.2 To exercise any of these rights, please contact phtaya11's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within thirty (30) days.

11.1 phtaya11 is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has registered an account or provided personal data, we will immediately suspend the account, delete the data, and take appropriate action.

11.2 If you believe a minor has registered on phtaya11, please contact us immediately at [email protected] so we can investigate and take corrective action.

12.1 Some of phtaya11's service providers — including game studios, payment processors, and cloud infrastructure providers — may be located outside the Philippines. Where personal data is transferred internationally, phtaya11 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines.

12.2 By using phtaya11, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, provided such transfers are subject to adequate data protection standards.

13.1 phtaya11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. We will post the updated policy on this page with a revised "Last Updated" date.

13.2 For material changes that significantly affect your rights, phtaya11 will notify registered users via email or in-platform notification at least seven (7) days before the changes take effect. Your continued use of phtaya11 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by phtaya11, please contact our Data Protection Officer:

You also have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. NPC contact details are publicly available on the NPC's official government website.